Triage product feedback
A founder forwards one angry tweet and suddenly it’s the top priority. Meanwhile, forty support tickets quietly describing the same broken flow sit untriaged, a recurring complaint in your survey free-text goes uncounted, and the thing three of your biggest accounts mentioned on sales calls never makes it back to the PM. The feedback isn’t missing — it’s everywhere, in a dozen formats, and nobody has time to read all of it, let alone tally what’s actually most common and most expensive to ignore.
Skynet reads what you can’t. Connect your review feeds, support tickets, survey exports, and call notes, and an agent ingests the whole stream, tags each item by theme and sentiment, and — crucially — ranks the themes by frequency weighted by account value, so a problem hitting your enterprise tier doesn’t get drowned out by volume from free users. Each week you get the top themes with real examples linked, so a PM acts on evidence instead of vibes.
How the triage agent works
Connect every feedback channel
Point the agent at the places feedback actually lands — app-store and G2 reviews, your support queue, survey results, the notes from sales and success calls. Skynet pulls them into unified memory so it reasons over one corpus, not five disconnected inboxes.
Tag by theme and sentiment
The agent reads each piece and labels it — which feature or flow it’s about, and whether it’s praise, a bug report, or a request. The free-text nobody had time to categorize becomes structured, countable signal.
Rank by weighted impact
It counts how often each theme recurs and weights it by the value of the accounts raising it. A papercut mentioned once by a churning enterprise customer surfaces; the same papercut buried in low-value noise is seen for what it is. You get priority, not just a tally.
Surface the top themes weekly
Each week the agent posts the leading themes with linked examples — the actual review, the actual ticket — so a PM can read three representative quotes and act, instead of reading three hundred items to find them.
You build this from a plain-language prompt and put it on a weekly schedule — no code, and it runs whether or not anyone remembers to look.
Because each theme links back to the source items, this never becomes a black box you have to trust blindly. A PM clicks into the examples, reads the customer’s actual words, and decides — the agent does the counting and the sorting; the judgment about what to build stays human. And the same structured output flows straight into planning: today’s ranked themes are tomorrow’s roadmap candidates.
Where this lands
The roadmap stops being hostage to the loudest channel. The quiet, expensive problems get counted alongside the noisy cheap ones, the recurring asks rise to the top on their own, and your team spends its time deciding what to build instead of manually reading everything to figure out what people are even asking for.
Frequently asked questions
From the sources you connect — app-store and review-site feeds, your support tickets, survey exports, sales- and success-call notes — held together in unified memory so the agent reasons across all of them at once instead of one silo at a time.
It ranks themes by how frequently they recur, weighted by the value of the accounts raising them — so a complaint from a major customer is not buried under volume from low-value sources. You can adjust how it weights; the goal is evidence, not a popularity contest.
Every theme links back to the raw items behind it, so you can read the actual reviews and tickets that rolled up into it. The agent does the sorting and counting; you verify and decide what to act on.
Yes. Put it on a schedule — say a Monday digest — and it ingests and ranks the latest feedback unattended, posting the top themes to Slack so the triage happens before your planning meeting, not during it.