HR Policy Q&A
The question is almost always small. How many sick days carry over. Whether the dental plan covers orthodontics. What the parental leave notice period is. The answer exists — it is written down, in a handbook nobody can find, or a benefits PDF from the broker, or a policy update posted in Slack eight months ago. So the employee asks HR, HR looks it up, and a two-minute answer takes two days because the person who knows is in back-to-back meetings.
Skynet reads all of it — handbook, benefits summaries, leave policies, the updates that never made it into the handbook — and answers in the channel where people already ask. Every answer points at the document it came from, so nobody has to take it on faith.
How it works
Connect the real sources
Point the agent at the handbook, the benefits documentation, your leave and expense policies, and whatever else holds the truth. Skynet builds unified memory across all of them, including the places where policy varies by country or employment type.
Answer where people ask
An employee asks in Slack and gets an answer in seconds, with a link to the exact policy it came from. Nights, weekends, whatever timezone. The citation matters as much as the answer — it means the employee can check, and it means HR can audit.
Know where to stop
Some questions are not FAQ questions. Anything touching a personal situation, an accommodation, a complaint, or a compensation decision gets routed to a person, with the question and context attached. The agent does not improvise on things that need judgment.
Close the gaps
The agent logs what it could not answer. That list is the most useful thing HR sees all month: the policies people need that you have not written down yet, ranked by how often they get asked.
Build it from a prompt
One instruction, and the handbook starts answering for itself.
Employees get an answer while the question still matters. The HR team gets its afternoons back and, more usefully, a running list of where the policy documentation is actually thin. The answers are consistent because they come from one set of documents rather than whoever happened to reply.