Knowledge Base Gaps
Nobody notices a documentation gap directly. What you notice is the same question arriving for the fourth time this week, and an agent pasting a reply they wrote by hand because there is no article to link. The knowledge is not missing — it exists, scattered across resolved tickets and one person’s memory. It was just never written into a place a customer could find. Meanwhile the help center keeps growing in the directions someone had time for, not the directions demand is pulling.
Skynet closes that loop by treating your resolved tickets as the source of truth they already are. The agent holds your help center and your ticket history in the same unified memory, so it can see which questions get asked, which ones your docs answer, and where the two diverge. Then it writes the difference.
How it works
Connect docs and tickets
Point the agent at your help center and your resolved ticket history. Both land in unified memory, which means the agent can reason across them at once rather than searching one and then the other.
Cluster the questions
The agent groups incoming tickets by the underlying question, not the wording. Twenty tickets phrased twenty ways become one topic with a volume number attached — the raw material for deciding what to write next.
Find what has no answer
For each cluster, the agent checks whether an article actually resolves it. Some topics have nothing. Others have an article that is wrong, outdated, or buried. Both count as gaps, and the agent reports them separately.
Draft the article, then wait
The agent writes the missing doc from the replies your team sent on those tickets, in your existing house style. It arrives as a draft with the source tickets cited. A human reads it and approves before anything is published.
Build it from a prompt
Describe the sweep once and put it on a schedule.
What you get is a help center that grows toward demand instead of guesswork. The writing work drops to reading and approving, the answers stay grounded in replies your team already stood behind, and next month’s queue is a little shorter than this month’s.